Refund policy

We want you to be happy with your purchase from mytra.shop. If you are not satisfied with your order, please review the return and refund information below.
1. Return Eligibility
You may request a return within [X DAYS] of receiving your order, provided that:
- The item is unused and in its original condition.
- The item is in its original packaging, where applicable.
- The item has not been damaged, altered, washed, or used beyond reasonable inspection.
- You provide proof of purchase or your order number.
Some products may have additional return requirements. Please contact us before sending an item back.
2. How to Request a Return
To request a return, contact us at:
[EMAIL ADDRESS]
Please include:
- Your order number
- The name of the item you wish to return
- The reason for the return
- Photos of the product, if applicable
Please do not send an item back without receiving return instructions from us.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you whether your return has been approved.
If your return is approved, your refund will be issued to the original payment method.
Refunds are generally processed within [REFUND PROCESSING TIME] after the return has been approved.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
4. Exchanges
If you would like to exchange an eligible item, please contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another suitable option.
5. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS].
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the damage      or defect
- Photos of the packaging, if relevant
We will review the issue and, where appropriate, offer a replacement, exchange, refund, or other suitable resolution.
Please do not return a damaged or defective product before contacting us.
6. Non-Returnable Items
The following items are generally non-returnable unless they arrive damaged or defective:
- [NON-RETURNABLE ITEM/CATEGORY]
- [PERSONALIZED OR CUSTOM PRODUCTS]
- [SALE/CLEARANCE ITEMS, IF APPLICABLE]
- [OTHER NON-RETURNABLE ITEMS]
Please contact us if you are unsure whether your item qualifies for a return.
7. Return Shipping Costs
For standard returns due to a change of mind or other reasons not caused by an error or defect, [CUSTOMER/STORE] is responsible for the return shipping costs.
If the product is damaged, defective, incorrect, or we made an error with your order, [STORE/CUSTOMER] will cover the applicable return shipping costs.
Any applicable shipping charges will be explained before the return is processed.
8. Items That Cannot Be Accepted
A return may be refused if the item:
- Is returned after the [X DAYS] return period.
- Shows signs of use, damage, or alteration          beyond reasonable inspection.
- Is missing original packaging or accessories      where required.
- Does not meet the return conditions described above.
9. Contact Us
For questions about returns, refunds, or exchanges, please contact us:
Email: [EMAIL ADDRESS]
Store: mytra.shop